Sign In

Communications of the ACM

ACM News

McDonald's Partners With IBM to Replace Drive-Thru Employees With AI

View as: Print Mobile App Share:
A robot staffing the drive-thru window.

McDonalds is betting big on technology to drive sales, as evidenced in a widespread rollout of automated order-taking kiosks.

Credit: Getty/Futurism

McDonald's is partnering with IBM to implement artificial intelligence tech to take orders at its drive-thru lanes.

"In my mind, IBM is the ideal partner for McDonald's given their expertise in building AI-powered customer care solutions and voice recognition," McDonald's CEO Chris Kempczinski said during a Wednesday earnings call, as quoted by CNBC.

View Full Article



No entries found

Sign In for Full Access
» Forgot Password? » Create an ACM Web Account