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Can AI Help Casinos Cut Down on Problem Gambling?


A.I. as a solution to problem gambling “raised far more questions than it did answers,” said Alan Feldman, now a distinguished fellow in responsible gambling at the International Gaming Institute at the University of Nevada, Las Vegas. “

Credit: usaonlinecasino.com

A few years ago, Alan Feldman wandered onto the exhibition floor at ICE London, a major event in the gaming industry.

Mr. Feldman had spent the past 30 years as an executive with MGM Resorts International, focusing on problem gambling and the financial, personal and professional repercussions. Before his departure from the company, he helped build a nationwide responsible-gambling program that focused on helping players shift their behaviors to reduce the risk of becoming problem gamblers.

While on the floor at ICE, he noticed a few companies promoting new products that would use artificial intelligence to not only identify problem gambling, but predict it. Mr. Feldman was immediately skeptical. A.I., he thought, might do a lot of things, but he had never heard of a use that predicted a state of mind.

 

From The New York Times
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