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Zoom's Privacy Tweaks Stoke Fears Its Calls Will Be Used to Train AI

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Zoom CEO Eric Yuan attends the opening bell at Nasdaq in New York in 2019.

John Davisson, director of litigation at the Electronic Privacy Information Center advocacy group, called the service's privacy update “an alarming, poorly explained, and likely illegal change by Zoom.”

Credit: Mark Lennihan/AP

Two years after striking a data security settlement with regulators, Zoom is facing scrutiny over recent policy changes that could give the company more license to train its artificial intelligence on user data — a shift advocates say may run afoul of its pact with the Federal Trade Commission.

Earlier this year, Zoom's terms of service made no mention of AI, but an updated version that took effect in July appeared to give the company broad rights to use "Customer Content" for "product and service development," including for machine learning and AI.

From The Washington Post
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