Sign In

Communications of the ACM


Where Should Your IT Constraint Be?: The Case of the Financial Services Industry

colored graphs

Credit: AdolescentChat

The financial services industry is in a state of turmoil due to technological innovation and the industry's move from brick-and-mortar to digital and particularly mobile service delivery. In most cases, information technology (IT) function is the constraint blocking the organization from innovating rapidly.

In this Viewpoint, we seek to locate where the constraint of the IT function should strategically be. In recent work2,3,4,5,6 the focus was on the tactical management of a system using the theory-of-constraints (TOC). Research done so far has not addressed the strategic location of the constraint.


No entries found

Log in to Read the Full Article

Sign In

Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.

Need Access?

Please select one of the options below for access to premium content and features.

Create a Web Account

If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.

Join the ACM

Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.

Subscribe to Communications of the ACM Magazine

Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.

Purchase the Article

Non-members can purchase this article or a copy of the magazine in which it appears.